“Hello, are you there?” We frequently fave call drops and with no standard definition of a dropped call the telecom regulator, Telecom Regulatory Authority of India (TRAI) is likely to issue new regulations and penalties on the same by early 2015.
It is reported that there would be higher penalty for telecom operators which are found offering inefficient services leading to call drops. The calls are dropped due to the lack of frequency spectrum and base transceiver stations, which are inadequate at present to cater to the growing mobile subscriber base in India,” according to the industry reports.
A year ago, the telecom regulator had imposed penalties worth Rs 50 million on operators for providing poor telecom services.
The maximum penalty of Rs 1.45 million was imposed on state-run Bharat Sanchar Nigam Limited for failing to meet 13 quality of service (QoS) parameters.
All mobile operators in India officially abide by the Telecom Regulatory Authority of India’s two per cent rule. Yet one in every five or 10 mobile calls in the country drops, depending on the area and time of the day.
Call drops on the rise: TRAI
TRAI’s ‘Indian Telecom Services Performance Indicators’ report for the quarter ended June 2014, released in November, shows that 14% of all 3G operators surveyed had call drops in June as compared to 9% in March. Of the 94 3G operators, two operators could not set up even basic calls.
In the case of 2G service, the TRAI report said 24 of the 183 service providers or 13% surveyed have call drops of more than the prescribed 3%. During the March quarter, only 6% of service providers reported call drops.
Four out of 183 2G licensees (2%) have not met the call set-up benchmark of 95% compared to 1% in the March quarter, according to a report.
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