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Complaints - Deduct balance from my bsnl prepaid mobile

From my bsnl prepaid no. 8765186259. 29 rs. Deduct for the service activation on 27 nov Which is not activate by me. Nd am done a complain on customer care of bsnl and there complaint no(docket no) is 2k27769036. Is done on 27 nov. But they not resolved it.
I track my complain frequntly but they not solved out it.. nd they say ur service is activated by you. And they closed my complain and say you not get your money back. Now what can i do for getting my money back.
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