I
am sure a lot of BSNL Consumers will agree that getting any Helpline to
BSNL is the most frustrating, BP-raising experience ever. I have tried
their ‘1500’ Helpline a hundred times in the past. There has been no
response after the litany of queries to be answered. I have tried the
Broadband helpline “1504” umpteen times with no response. The toll free
numbers are the same. After asking to speak to any official, the answer
is always “Sorry, lines are blocked” or in the alternative, you can hang
on till doomsday without getting a response. Would BSNL Higher ups do
us a favour and check once in a way to see the way they work and the
quality of their so called Helpline?
When
my Internet speed slowed down recently, I was sent a notice on my
computer requesting me to top up by visiting their site. When I tried to
log in, I was unable to reach the portal because of the slow speed.
Finally I managed to get into the portal only to be told that my ID
particulars “didn’t match”.
Having
to provide only my BSNL Customer ID and E-mail address, I don’t see how
that was possible. I tried getting Helpline to no avail. The one and
only service which seems to work efficiently with them, and we must
thank our stars for this, is the landline fault repair service, which
follows some norms being a computerized system.
Apart from this, for any other queries, help and support from them is nil.
Can
a genuine helpline please be installed where we can talk to a real live
person instead of only having to press buttons for an automated
conversation which gets us nowhere?
