A large number of old customers are leaving BSNL. It is mainly because they are not satisfied with our present service.Hence we have to improve our service.
At the same time, whether any of us has gone to his office/residence and asked why he is surrendering our connection? Have we expressed our regret and requested the person to continue with us? In 99 per cent cases we don’t do that.
I have no doubt that if we approach the customer and offer him better service, more than 50 per cent will come back . The customer is the person who pays to the company. . He has to be respected and his service is most important.
A happy customer is the
biggest asset of the company.
Dear readers, please share your views and opinions about these new attractive offers by BSNL via comments with us. Join us on Facebook
At the same time, whether any of us has gone to his office/residence and asked why he is surrendering our connection? Have we expressed our regret and requested the person to continue with us? In 99 per cent cases we don’t do that.
I have no doubt that if we approach the customer and offer him better service, more than 50 per cent will come back . The customer is the person who pays to the company. . He has to be respected and his service is most important.
A happy customer is the
biggest asset of the company.
Dear readers, please share your views and opinions about these new attractive offers by BSNL via comments with us. Join us on Facebook
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