Indian telecom service provider BSNL (Bharat Sanchar Nigam Ltd)
started outsourcing their work some time ago following the footsteps of
Bharti Airtel.
Some of the outsourcing work of BSNL has resulted into poor customer experience. In some places, BSNL customers need to wait for one or two weeks to repair a faulty landline connection or their broadband network.
Some of the outsourcing work of BSNL has resulted into poor customer experience. In some places, BSNL customers need to wait for one or two weeks to repair a faulty landline connection or their broadband network.