Guidelines regarding handling of complaints in Ministries/Departments : DOPT ORDER 2013
No. 104/76/20 1 1-AVD.I
Government of India
Ministry of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)
New Delhi, Dated October 18, 2013
OFFICE MEMORANDUM
Subject;- Guidelines regarding handling of complaints in Ministries/Departments.
The undersigned is directed to say that
the instructions regarding dealing with anonymous and pseudonymous
complaints as contained in this Department’s CM No. 321/4/91-AVD.III,
dated 29th September, 1992 and as reiterated vide DOP&T’s OM No.
371/38/97-AVD.III, dated 3/11/1997, being at variance with instructions
issued by CVC in this regard vide circular No.3(V)/99/2 dated 29th June,
1999, No. 98/DSP/9, dated 31st January, 2002 and llth October, 2002,
had been receiving the attention of the Government for the past some
time.