Hi.. Entrepreneur want to have your own toll free number to accelerate
your business..This is the right time to have a BSNL Toll Free number,
UAN (Unified Access Number), UAN Full Charge and UAN Split Charge
Service.
BSNL has launched (is going to launch) interactive Online Portal for customers who want to book for a BSNL Postpaid Toll Free Number Services .
Whatever we call it as toll free number or UAN (Unified Access Number)
or UAN Full charge or UAN split charge comes under the Intelligent
Network (IN) umbrella.
Ok, in General what is Toll Free Number, how it works? Can we call toll free number across operators? Who will pay the charges how a service provider handles? What are all the hidden service benefits for the entrepreneur from the service provider, BSNL.
BSNL Unified Access Number (UAN) service is nothing but a toll free number where the charge will be paid by the called party. Furthermore any one from any service provider can make calls to UAN. It’s a 11 digit number of two types full charge and split charge. In full charge model entire charge will be taken care by called party and in split charge model calling party will pay only local call tariff and the balance will be paid by called party.
Ok, in General what is Toll Free Number, how it works? Can we call toll free number across operators? Who will pay the charges how a service provider handles? What are all the hidden service benefits for the entrepreneur from the service provider, BSNL.
BSNL Unified Access Number (UAN) service is nothing but a toll free number where the charge will be paid by the called party. Furthermore any one from any service provider can make calls to UAN. It’s a 11 digit number of two types full charge and split charge. In full charge model entire charge will be taken care by called party and in split charge model calling party will pay only local call tariff and the balance will be paid by called party.
Benefits of BSNL UAN Service
- Time based call routing to different call center/customer care locations.
- Origin specific diversion, traffic based, demand based, Condition based, IVR based diversions to different office /customer care centers.
- You can have black and white list for callers and also can have detailed bills so that you can judge your customer base accordingly.
Coming to the newly launched interactive online portal for booking a post paid IN services, these are the services we can avail.
- Customer can register/book a request online for this service. Number series will be 1860-XYZ-ABCD ( XYZ SCP Code, ABCD is a services)
- Customer can see the entire available toll free numbers online, for SCP codes (345, 180, 425, 424, 233 etc).
- Customer can upload all the necessary documents.
- Customer will have all the first hand information like all the applicable charges, tariff, vanity charges and discounts etc.,
- After booking the service, Portal will also show calculated charges including advance charges.
- All the documents uploaded online will be examined by concern unit.
- If all the formalities are completed workflow from commercial team will be forwarded to technical team, making it possible to complete the request within a day.
This is what BSNL is doing nowadays, as the entrepreneur's in INDIA are
increasing, the need for customer center requirements are growing day by
day, Launch of New BSNL Online Portal for this type of IN
services, with a complete cycle from information to booking and also
even releasing the number within a day, is really a strategic initiative
by BSNL, which helps the Entrepreneurs to get the Telecom Services in
an easy manner.
