Big Step Towards Self-Reliance in Telecom Services
State-owned telecom company Bharat Sanchar Nigam Limited (BSNL) has taken another major step towards digital self-reliance by launching a new in-house mobile application for customer onboarding and KYC verification. This move is being seen as a strong effort to modernize operations and reduce dependency on private vendors.
What Is the New App and Why It Matters
The newly introduced app, developed entirely by BSNL’s internal teams, will be used by retailers and franchise partners to activate new SIM cards and complete customer KYC digitally. Earlier, BSNL depended on a third-party application for this process. After that contract ended, the company faced disruptions in new customer registrations.
By shifting to a fully in-house solution, BSNL has ensured that such operational challenges do not affect its services in the future.
Benefits of the In-House System
The new digital onboarding platform offers several advantages:
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Faster SIM activation and smoother customer registration
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Better control over data security and compliance
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Reduced operational costs by eliminating third-party dependency
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Improved reliability for retailers and franchise partners
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Nationwide uniformity in KYC and onboarding process
This initiative reflects BSNL’s focus on strengthening its internal digital infrastructure.
Part of BSNL’s Larger Revival Strategy
BSNL has been actively working on multiple fronts to regain its position in the competitive telecom market. From network upgrades and 4G rollout to digital platforms and customer-centric reforms, the company is slowly rebuilding its ecosystem.
The launch of this in-house onboarding app is aligned with the government’s Atmanirbhar Bharat vision and highlights BSNL’s commitment to innovation and modernization.
What It Means for Customers
For customers, this change is expected to result in quicker SIM issuance, fewer technical delays, and a smoother onboarding experience. With better backend control, BSNL can now respond faster to issues and improve service quality.
Conclusion
BSNL’s decision to develop and deploy its own customer onboarding and KYC app marks a significant milestone in its digital journey. As the telecom operator continues to strengthen its internal systems, customers and partners can expect more stable, efficient, and modern services in the coming months.