Bharat Sanchar Nigam Limited (BSNL) has officially rolled out its new in-house mobile application “Sanchar Mitra” across India. The app has been launched to resolve recent disruptions in SIM card issuance and Aadhaar-based e-KYC verification, ensuring smooth onboarding of new customers and replacement SIM services nationwide.
Why BSNL Introduced the Sanchar Mitra App
BSNL was facing a major operational challenge after the expiration of its previous third-party digital KYC service contract. This disruption temporarily affected SIM activation, new connections, and duplicate SIM issuance across multiple telecom circles. To address the issue and reduce dependency on external vendors, BSNL developed the Sanchar Mitra app internally.
Key Features of Sanchar Mitra App
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Enables Aadhaar-based e-KYC verification
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Supports new SIM issuance and duplicate SIM replacement
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Designed for BSNL retailers and franchise partners
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Faster and more reliable onboarding process
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Fully developed in-house by BSNL engineers
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Improves transparency and operational control
Nationwide Rollout Brings Relief to Customers
With the nationwide rollout of Sanchar Mitra, BSNL has restored its digital KYC ecosystem across all circles. Customers who were facing delays in getting new SIM cards or replacing lost SIMs can now expect faster service through authorized BSNL outlets.
Strengthening Digital Self-Reliance
The launch of Sanchar Mitra marks an important step toward digital self-reliance for BSNL. By shifting to an internally developed platform, the telecom operator aims to enhance data security, reduce costs, and ensure uninterrupted telecom services in the future.
What This Means for BSNL Users
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Faster SIM activation
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Reduced downtime during system changes
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Better service availability in rural and urban areas
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Improved trust in BSNL’s digital infrastructure
Conclusion
The Sanchar Mitra app is a strategic move by BSNL to modernize its customer onboarding process and overcome recent technical disruptions. With this nationwide rollout, BSNL has reaffirmed its commitment to providing seamless, secure, and reliable telecom services to millions of users across India.