New Delhi: State-owned telecom company BSNL (Bharat Sanchar Nigam Limited) has launched a new in-house mobile application called Sanchar Mitra, aimed at making SIM card issuance and e-KYC verification faster, smoother, and fully digital across India.
The new app has been developed by BSNL’s internal technical team and is being rolled out nationwide. With this launch, BSNL has taken a major step towards improving customer onboarding and reducing delays in SIM activation.
Why BSNL Launched the Sanchar Mitra App
Earlier, BSNL relied on a third-party system for Aadhaar-based e-KYC. After the expiry of that vendor agreement, SIM issuance and replacement services were affected in several regions. To overcome this challenge and ensure uninterrupted services, BSNL decided to develop its own indigenous digital solution.
Sanchar Mitra is designed to handle all KYC-related processes efficiently while reducing dependency on external vendors.
Key Features of the Sanchar Mitra App
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Instant e-KYC verification using Aadhaar
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Faster SIM activation for new connections
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Smooth SIM replacement process
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Paperless and digital onboarding
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Nationwide availability for BSNL outlets and agents
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Secure and reliable in-house platform
The app significantly reduces the time required to complete KYC, making the process more convenient for both customers and BSNL retailers.
Big Relief for BSNL Customers
With the introduction of Sanchar Mitra, customers will no longer face long waiting times for SIM activation. The app ensures that identity verification and documentation are completed digitally within minutes, improving overall service delivery.
This move is especially beneficial for rural and semi-urban areas where delays in SIM issuance were frequently reported.
Part of BSNL’s Digital Transformation
The launch of Sanchar Mitra reflects BSNL’s broader focus on digital transformation and service modernization. Along with new prepaid plans, network upgrades, and customer-centric initiatives, the company is working to strengthen its position in India’s competitive telecom market.
Final Words
The Sanchar Mitra app is a significant step forward for BSNL, ensuring faster, safer, and more reliable SIM and e-KYC services. Customers planning to buy a new BSNL SIM or replace an existing one can now expect a quick and hassle-free experience.