State-owned telecom company BSNL (Bharat Sanchar Nigam Limited) has launched a new in-house mobile application called Sanchar Mitra to streamline SIM card issuance and digital KYC verification. This move is aimed at resolving long-standing problems related to SIM activation and customer verification faced by BSNL users and retailers across the country.
Why BSNL Introduced Sanchar Mitra App
In recent months, BSNL customers experienced delays and disruptions in SIM issuance due to the expiry of contracts with third-party KYC service providers. To overcome this dependency and regain control over its core operations, BSNL has developed Sanchar Mitra as an internal solution.
The app ensures smoother operations, better data security, and faster customer onboarding.
Key Features of Sanchar Mitra App
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Digital SIM KYC (e-KYC): Enables quick and secure Aadhaar-based verification
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New SIM Issuance: Helps retailers issue new BSNL SIM cards without delays
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SIM Replacement & Duplicate SIM Services: Simplifies customer support
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In-House Technology: Reduces reliance on external vendors
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Nationwide Rollout: Available for use across all BSNL circles
Benefits for Customers and Retailers
With the launch of Sanchar Mitra, BSNL aims to significantly reduce waiting time for SIM activation. Retailers can now complete customer verification and SIM issuance using a single official platform, while customers benefit from faster service and fewer technical issues.
BSNL’s Digital Transformation Push
The Sanchar Mitra app is part of BSNL’s broader strategy to modernize its services and improve customer experience. Along with new prepaid plans, network upgrades, and digital initiatives, BSNL is focusing on regaining market trust through technology-driven solutions.
What This Means for BSNL Users
Customers planning to buy a new BSNL SIM or replace an existing one can expect smoother processing in the coming days. The app is expected to minimize errors, reduce manual work, and ensure compliance with government KYC norms.
Conclusion
The launch of Sanchar Mitra app marks an important step in BSNL’s journey toward self-reliance and digital efficiency. By introducing an in-house SIM KYC and activation platform, BSNL is working to improve service quality, reliability, and customer satisfaction nationwide.